Shipping policy
You agree to provide current, complete and accurate purchase and account information for all purchases made. You agree to promptly update your account and other information, including your shipping address and contact information, so that we can complete your transactions and deliveries, and contact you as needed.
We send orders for delivery through third-party carriers. While we strive to provide the best customer experience possible, we are not liable for the actions or inactions of third-party carriers. Please contact us as soon as possible if you experience an issue with the carrier. we can be contacted at creynolds@caninecleannutrition.com
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, our carrier will attempt to deliver your order as soon as reasonably possible. In the event that timely delivery is not feasible, we may retry, cancel your delivery for the period so affected and issue you a credit, or resend a new order at a later date.
You are responsible for inspecting all products you receive for any damage or other issues upon delivery, including that the product is at a refrigerated temperature. To maintain the quality and integrity of the products, you should immediately remove the food from the box and liner and refrigerate or freeze according to the U.S. Department of Agriculture's instructions on refrigeration and food safety.
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. In some cases the purchase may include various deliveries so orders will be received on different dates. You must notify We Feed Raw within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged. For packages confirmed as delivered by the carrier We Feed Raw is not responsible for lost or stolen packages.
Replacement of products and credits to your account for shipped products claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered products may result in the cancellation of your account. You may be charged, and are solely responsible for, applicable local and state sales tax, if applicable.